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Our Return Policy: 30 Days, No Stress
We get it. Sometimes what you order just isn’t what you expected. Maybe the fit feels off, the color looks different in natural light, or you simply changed your mind. That’s totally okay with us. We want shopping with South Shore General to feel easy from start to finish.
You have 30 days from the day your package arrives to decide if it’s the right fit for you. If it’s not, just let us know. We’ll handle the rest without any fuss.
Here’s how it works
Send us an email at [email protected] within 30 days of receiving your order. Tell us what you’d like to return, and we’ll walk you through the next steps. The process is simple, and we’ll respond quickly to get things moving.
Full refunds, always
When you return an item, you’ll get every penny back. No restocking fees. No hidden charges. No surprises. If you paid for shipping on your original order, that gets refunded too. We believe you shouldn’t lose money just because something wasn’t quite right.
Free return shipping
We cover the cost of return shipping. That’s right—you won’t pay a cent to send your item back to us. Just pack it up, and we’ll provide you with a prepaid return label. All you need to do is drop it off at the carrier location that works best for you.
What to keep in mind
Items should be returned in the same condition you received them. This means unworn, unwashed, and with original tags attached whenever possible. We’re not looking for perfection, but we do ask that items come back in a way that allows us to offer them to someone else with confidence.
Once your return arrives at our facility, we’ll process your refund within a few business days. The refund will go back to your original payment method, and you’ll see it appear based on your bank’s processing times.
If anything about the process feels unclear, don’t hesitate to reach out. We’re here to help and want you to feel good about your experience with South Shore General. Questions about sizing, product details, or returns—just email us at [email protected]. We’re happy to chat.
At South Shore General, we believe in keeping things straightforward. You should feel confident when you shop with us, and if something doesn’t work out, we’ll make it right—quickly and kindly.